These terms and conditions govern the Murano Yachts Group Cancellation Policy (the “Cancellation Policy”) . The fee schedule will be determined when the cancellation occurs in relation to the reservation dates (“set sail date” or “departure date”). Please note that any weather related cancellations (i.e. named storms, thunderstorms, high winds, etc) are made at the sole discretion of the Captain or Owner. Weather conditions must be assessed the day of departure, and not based on a forecast.
The cancellation policy is as follows:
● The booking fee is non-refundable immediately after payment is made–regardless of departure date.
● Free cancellations until 30 days before the departure date. The booking fee is non-refundable.
● 50% refund of booking charges for cancellations between 14-30 days before the departure date. The booking fee is non-refundable.
● Booking charges for cancellations within 14 days of the departure date are non-refundable. The booking fee is non-refundable.
Provision Orders
Murano Yacht Group offers provisioning services (food & beverage tocking/delivery) to Customers after they have reserved a boat and verified their account. Provision orders are required to be submitted at least 5 days (120 hours) prior to departure date & time. In any case where a Charter/Rental is canceled, the provisioning order is non-refundable. The Customer is 100% responsible for picking up their provision order from the vessel pickup location and no refund will be issued. Please order provisions at your own risk.
Rescheduling Fees
In the event that a reschedule is requested by the customer, Murano Yachts Group will apply a standard rescheduling fee to the amount of the 10% booking fee for the original scheduled boat. If mechanical failure prior to departure, weather-related issues (determined only by the Captain), Captain no-show, or no access to the vessel, provide a full refund. Each circumstance will be evaluated and resolved based on its own merit, as determined by Murano’s Customer Service Team.
Extenuating Circumstances
If a cancellation is requested, Murano Yachts Group will consider exceptions provided certain extenuating circumstances are evident and/or proven by the customer. For the following extenuating circumstances, the Customer/Charterer/Renter will receive up to a voucher or refund and the Boat Owner may not receive payment. All occurrences will be evaluated based on their own merit and determined by Murano Yachts Group.
Either party is able to request a cancellation by sending an email to info@muranoyacht.com and provide documentation to support the cancellation. Some examples of acceptable extenuating circumstances
● A booking is within 100 miles of a named or numbered storm–determined on the day of departure.
● Safety-related cancellations stemming from the event of lightning, thunderstorms, heavy rain, or heavy wind within one (1) hour of scheduled departure. Only the Licensed Captain may cancel due to weather.
● Natural disaster
● A mechanical issue with the Boat that causes your rental to end prematurely that is deemed to be the responsibility of the Owner. For such occurrences when the vessel is hired for multiple days a cancellation will be processed, pro rata, for the remainder of the rental if the condition is not fixed within 20% of the total remaining rental time, calculated from the first tender of notice to the Owner regarding the condition, which has made the vessel inoperable.
● Owner or Captain cancellation, Captain and/or Boat no-show, or no access to the boat. In this case, the Boat Owner may be subject to penalties.
● A problem arises during rental that causes the Renter to end the rental, and is determined to be due to negligence of the Boat Owner. In this case, the Boat Owner may be subject to penalties.
● If the description of the Boat in the listing on the Site is materially inaccurate with respect to:
○ the size of the Boat (e.g., number and size of the seating capacity, make, or model)
○ if another party, including the Owner, is using the Boat during the reservation
○ special features represented in the listing description are not provided or do not function, such as engines, water, lights, bathrooms (toilet/shower/bathtub), kitchen (sink/stove/refrigerator or major other appliances), and electrical, heating or air condition systems
○ the physical location of the Boat (proximity)
● In some cases, Murano may need to cancel a trip after booking to protect our users against fraud or for trust and safety considerations. Murano will notify both owners and renters in such an event. When Murano must cancel a trip, renters will receive a full refund and owners are ineligible for any payouts or earnings.
General Provisions
No Assignment/No Insurance This Cancellation Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Renter, and the Renter has not paid any premium in respect of the Cancellation Policy.
The benefits provided under this Cancellation Policy are not assignable or transferable.
Modification or Termination
Murano Yacht Group reserves the right to modify or terminate this Cancellation Policy, at any time, in its sole discretion, and without prior notice. If Murano modifies this Cancellation Policy, we will post the modification on the Services or provide you with notice of the modification and Murano will continue to process all pending refunds/disputes made prior to the effective date of the
modification.
Entire Agreement and Definitions
This Cancellation Policy constitutes the entire and exclusive understanding and agreement between Murano Yachts Group and you regarding the Cancellation Policy.
Controlling Law
This Cancellation Policy will be interpreted in accordance with the laws of the State of Florida and the United States of America, without regard to its conflict-of-law provisions.
Limitation of Liability
YOU ACKNOWLEDGE AND AGREE THAT, BY POSTING A LISTING OR BOOKING A BOAT OR OTHERWISE USING THE SERVICES AS AN OWNER, RENTER, OR CAPTAIN / CREW MEMBER YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND
AND AGREE TO BE BOUND BY THESE POLICY TERMS.
Contact
If you have any questions about the Cancellation Policy, please contact via email at info@muranoyacht.com
Last Updated: January 29, 2024 (effective date)
